Refund policy

We make every effort to check items before dispatch If an item is delivered to the buyer damaged or faulty GentleBlushes will make every effort to resolve the matter

1. Item(s) damaged/ faulty on receipt:

Please inform us of any damages/ missing items/ faulty items within 14 calendar days from the receipt of your order. If an item is damaged on receipt, please contact us via email or telephone to report the issue.

1. Change of Mind

If for any reason the buyer changes their mind upon receipt of the goods, they may return part or the entirety of their order. 

The goods must be returned to us undamaged and unopened. Should any part of the return arrive not fit for sale this will not be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gentleblush@outlook.com and upon request, please send your item to:

22 Chestnut drive, Clowne, Chesterfield, Derbyshire, S43 4JG

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying your own shipping costs for returning your item

Please be advised that goods such as candles, incense and incense sticks, soaps, oils, bath salts, gels, perfumes cannot be returned once opened or used and glass, ceramic and breakable products are uninsurable, and no claims will be entertained in respect of damages to these products.